Client: Housing Authority for the City of Camden, New Jersey.
Background: In response to audit findings of the U.S. Department of Housing and Urban Development, the Housing Authority of the City of Camden (HACC) required technical assistance to address a variety of problems ranging from procurement operations, to delivery of resident services. As part of its audit recommendations, The Housing Authority was designated by HUD as a troubled housing agency. The Authority was taken over by a special Board of Commissioners and by a transitional Administrator/ Receiver.
Solution: Once the Office of Procurement and Contracts was outsourced, North American Management provided reengineering and operational assistance the Authority. In its reengineering activities, North American Management developed and implemented an assessment research design that included: literature and best practices review; survey instruments for management, staff, residents, regulators, and vendors; performance based statements of work; data reports, data analysis; and developing findings and recommendations. Additionally, North American Management assessed program, staff and vendor performance; developed solution recommendations, new systems and training.
North American Management provided operational activities including: writing specifications, managing procurement teams, developing solicitations and standardized formats, managing RFP and IFB, directed selection teams, and assisted in contract administration and dispute resolution. In addition, North American developed and operated a procurement web site for the Authority.