For more than 20 years, North American Management has provided organizational change management (OCM) support to business and thought leaders challenged by shifting revenues, technology advancements or a changing work force.
Organizational change is often an overwhelming challenge for business and agency leaders who often need strategies and structured plans to manage change, minimize risk, and guide organizational initiatives. North American Management has assisted over 250 commercial and public organizations in transforming themselves and building the internal capability to respond to ever-demanding market changes.
Successful organizational change management strategies include:
- Agreement on a common vision for change
- Create and maintain an environment for open communications and transparency to exchange information with customers and employees.
- Strong executive leadership to communicate the vision and sell the business case for change.
- A strategy for educating employees about how their day-to-day work will change.
- Continue to modify and update the strategic goals and vision of the organization. Long-term plans and vision should be evolutionary and flexible to adjust as the internal and external environment changes.
- A plan on how to measure whether or not the change is a success — and follow-up plans for both successful and unsuccessful results.
- Corporate culture and innovation are strongly influenced by its leadership. Encourage customer service and be forward thinking.
- Encourage employees and stakeholders to take ownership for their new roles and responsibilities.