Client:
U.S. Interagency Council on the Homeless
Project Name:
Technical Support
Market:
Federal Government
Project Description:
The Interagency Council on the Homeless (ICH), a collaborative organization consisting of four U.S. Departments, needed assistance managing helpdesk functions. A Notification of Funding Availability, or NOFA, was released and an 800-line was set up to field questions and collect demographic information from callers and potential candidates. The goal was to ensure that funding information and the help desk services were reaching all states evenly. The Team ensured the following tasks were completed:
- Provide daily support of the NOFA inquiry call center
- Ensure applicants/ inquiries are forwarded to the appropriate agency liaison
- Maintain a daily record of NOFA inquiries for review and discussion with ICH staff
We completed the scope of work by carrying out the following in preparation of on-site support:
- Developed and maintained Technical Assistance Inquiry Line Call Log to track contact and demographic Provided technical assistance to grant applicants inquiring
- Processed NOFA and grant application requests
- Assisted preparation of ICH meeting at the White House Conference Center
For more information:
Division Director, Health & Family Services