Client:
U.S. Department of Housing and Urban Development
Project Name:
Office of Public and Indian Housing: Website Management
Market:
Federal Government
Project Description:
An important function of the Office of Public and Indian Housing (PIH) is to disseminate information to a range of stakeholders via the Internet and the internal Intranet. PIH required extensive services to maintain and improve various Internet and Intranet functions, including improving the organization and functionality of PIH’s internal and external web sites; develop strategies to promote and market PIH web-based information products; work with PIH program and administrative offices to develop and maintain their content on their internal and external web sites; help implement departmental web site policy and standards; and respond to public inquiries on requests for information related to PIH’s web sites.
North American Management was under contract with the Department of Housing & Urban Development’s Office of Public and Indian Housing to support their internet and intranet needs by providing daily PIH internet/HUD web (intranet) support; ensuring HUD internet and intranet standards are met; ensuring Section 508 compliance; performing usability and effectiveness analysis; performance measures; and providing support in response to requests for information.
Specific tasks to achieve improved Internet and Intranet services for PIH included:
- Maintaining both the current PIH Internet site and the PIH HUD web creating new sub-sites as needed
- Maintaining the current PIH HUD web site and create new sub-sites as needed
- Developing and implementing new PIH Internet and/or Intranet sub-site each quarter
- Developing new strategies to improve the usability and effectiveness of PIH’s Internet and HUD web sites.
- Running Web Site Analysis Reports on PIH’s Internet Site, as well as selected Sub-sites, using Web Trends
- Assisting in conducting PIH Internet focus groups.
For more information:
Division Director, Information Technology Services