Client:
Commonwealth of Massachusetts, Department of Public Health
Project Name:
Intake Process Assessment, Analysis and Process Engineering
Market:
Federal Government
Project Description:
In an effort to improve the direct delivery of health care services to its clients, and to comply with federal Medicare and Medicaid requirements, along with federal and state managed care mandates, the Commonwealth of Massachusetts' Department of Public Health retained the services of North American Management to assist Dimock Community Health Center (Dimock) in developing a centralized intake process …including production of written polices and procedures. Conducted statistical analyses to determine Dimock's compliance with national standards and degree of agreement/varaince with national/regional trends relating to patient admission and tracking, incidents of treatment errors, and failures and delays in obtaining reimbursement ( medicaid, medicare and managed care plans) due to poor record keeping.
With the growing realization that the more widespread use of information technology to increase efficiency and enhanced changes in health care delivery processes could do much to improve the performance of their health care system, North American Management assisted Dimock in reviewing their intake polices and procedures; analyzing the strengths and weakness of their decentralized process; made recommendations for a centralized process in North American Management's Final Report: Central Registration and Intake Process, for Dimock Community Health Center. (North American Management, Technical Report #051), provided a specific plan for the full implementation of an integrated, centralized process.
For more information:
Division Director, Health & Family Services